Sub-Processors
MosaicBox uses certain sub-processors (including third parties, as listed below) and content delivery networks to assist it in providing the MosaicBox Services.What is a Sub-processor?
A sub-processor is a third-party data processor engaged by MosaicBox, including entities from within MosaicBox, who has or potentially will have access to or process Customer Content containing personal information. MosaicBox engages different types of sub-processors to perform various functions as explained in the tables below.Due Diligence & Contractual Safeguards
MosaicBox evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or otherwise process Customer Content and enters into Data Protection Agreements with each such sub-processor. This advisory does not give Customers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate MOSAIC’s engagement process for sub-processors as well as to provide the actual list of third party sub-processors and content delivery networks used by MosaicBox as of the date of this advisory (which MosaicBox may use in the delivery and support of its Services). If you are a MosaicBox customer and wish to enter into our DPA, please email us at .Process to Engage New Sub-processors:
MosaicBox provides notice via this advisory of updates to the list of sub-processors that are utilized, or which MosaicBox proposes to utilize to deliver its Services. MosaicBox undertakes to keep this list updated regularly to enable its Customers to stay informed of the scope of sub-processing associated with the Services. The following is an up-to-date list (as of the date of this advisory) of the names and locations of MosaicBox sub-processors and content delivery networks.Infrastructure Sub-processors – Service Data Storage and Processing
MosaicBox owns or controls access to the infrastructure that MosaicBox uses to host and process Customer Content, other than as set forth herein. Currently, the MosaicBox production systems used for hosting Customer Content for the Services are in facilities in the United States and in the infrastructure sub-processors listed below. The following table describes the countries and legal entities engaged by MosaicBox in the storage of Service Data. MosaicBox also uses additional services provided by these sub-processors to process Service Data as needed to provide the Services.| Entity Name | Entity Type | Entity Country |
|---|---|---|
| Digital Ocean | Cloud Computing/Data Center Hosting | EU |
MosaicBox works with certain third parties to provide specific functionality within the Services. These providers are the Sub-processors set forth below. In order to provide the relevant functionality these Sub-processors access Customer Content. Their use is limited to the indicated Services.
| Entity Name | Entity Type | Entity Country |
|---|---|---|
| OpenAI | Transcription & AI | US |
| Postmark | Emailing service | US |
| Sendgrid | Emailing service | US |
| Crisp.chat | Support system | US |
| Sentry | Error monitoring | US |
| HoneyBadger | Error monitoring | EU/US |
As explained above, MosaicBox may use content delivery networks (“CDNs”) to provide the Services, for security purposes, and to optimize content delivery. CDNs are commonly used systems of distributed services that deliver content based on the geographic location of the individual accessing the content and the origin of the content provider. Website content served to website visitors and domain name information may be stored with a CDN to expedite transmission, and information transmitted across a CDN may be accessed by that CDN to enable its functions.